The Gunton Arms

ROOM BOOKING

To make an accommodation reservation we require full card details. Your card will be charged 48 hours prior to arrival. For all group bookings please contact reception on 01263832010 or send an email to office@theguntonarms.co.uk. Bookings made within 48 hours of arrival will be charged in full on booking. If you any specific needs or requirements, please contact us before of arrival to make sure we can accommodate your needs.

CANCELLATION POLICY

When booking direct, we offer a 48 hour booking cancellation policy. This means that if you cancel at least 48 hours prior to your arrival date your card will not be charged. If the booking is cancelled within 48 hours the total reservation amount will be fully charged to the card provided. Please note that for group bookings of 4 or more rooms we operate a 7-day cancellation policy.

LATE CHECKOUTS

For any check outs later than 10.30am there will be an additional fee of £50 to pay unless authorised by Management. The £50 charge extends the check out time to 11:30am.

DAMAGES AND THEFT

Our hotel has a strict no vaping or smoking policy within the premised anyone found of breach of this will be charged £100. Any damages occurred in any of our rooms will also be charged at the cost of replacement or maintenace, including damages made by dogs. Any items removed from rooms will be charged at their replacement cost.

Suffield Lodge

BOOKING

The Hirer shall have the right to occupy the Property specified on the booking form together with its gardens for the agreed period. You are responsible for your children’s safety at all times.

The number of persons using the accommodation shall not exceed the number of people listed on the booking form; if you require day visitors, please notify us in advance.

The person booking the property will be responsible for the obligations and conditions of the booking.

The Hirer shall not pass his/her booking to another party.

The Hirer shall permit Gunton Arms staff the right of entry to the property at all reasonable times for the purpose of inspection or to carry out repairs deemed necessary to the property, or equipment including gardening.

The owners accept all bookings in good faith. However, in the unlikely event of the owners having to cancel any booking previously confirmed, their liability will be limited to the return in full of any monies paid.

The balance of the rental is payable 2 weeks prior to arrival. For booking made less than 2 weeks in advance, the total amount is payable on booking.

Bookings are from 16.00pm on the day of arrival to 10.30am on the day of departure.

Restaurant reservations at The Gunton Arms or The Suffield Arms are not included and must be arranged prior to arrival.

The Gunton Park is privately owned, guests staying in the Lodge and Cottage are not to roam freely on the park. Please see the map as to where you may walk.

CANCELLATION POLICY

In the event of cancellation the hirer will have a cancellation period of 4 weeks prior to arrival. If cancelled within 4 weeks of arrival date, 25% of the total balance of stay will be charged.

In the event of cancellation by the owner there would be a full refund of any monies paid.

DAMAGES AND THEFT

No smoking/vaping, fires or BBQ’s are permitted in or on the grounds of Suffield Lodge/Woodside.

Woodside has two internal log burners, please do not leave lit log burners unattended at anytime.

Any damages or breakages which may occur, must be paid for. Any damage (must be reported to the proprietor immediately) or excessive cleaning required may incur an additional charge, which will be at the proprietors discretion. Any items taken from the Lodge will be charged accordingly for replacement.

Any issues must be made known to the proprietor immediately. No complaints will be entertained at the end of the hiring period or after the hirer has departed.

Guests are asked to leave accommodation clean and tidy when vacating.

Guests are asked to consider other residents and not to cause nuisance or annoyance.

Please take out your own insurance cover, as the propietors cannot be held responsible for any loss incurred from theft or damage to your belongings. It is also at your discretion to arrange cancellation insurance if you deem it necessary.

PETS

Pets by arrangement; but no young pets or birds.

Please note:

Dogs must be under strict control at all times while in the property. Any fouling of lawns etc. must be cleared up without delay.

Dogs MUST NOT be left alone in the property or elsewhere at any time.

Dogs MUST NOT lie on beds or furnishings, and hair must be cleared up before departing.

Dog owners must ensure that their pets are free from parasites and fleas. Failure to do so will incur subsequent charges.

AMENITIES

Heating and water included. Linen is provided including beach towels. Bathroom products are included.

Travel cots and highchairs are provided upon request; although we must inform that the travel cots are for the use of children 3 years and under only. Additionally NO bedding is provided for travel cots.

If there is any breach of these conditions by the Hirer, the propietor may re-enter the premises and there upon the Hiring created shall absolutely determine but without prejudice to other rights and remedies of the proprietor.